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Terms and Conditions

 

TERMS OF USE & WEBSITE POLICIES

(For Williams Group Consultants, Butterfly Typeface Publishing, and IrisMWilliams.com)

Last Updated: December 2025

1. Introduction

Welcome to Williams Group Consultants (“WGC”), Butterfly Typeface Publishing (“BTP”), and IrisMWilliams.com (“IMW”). These Terms of Use govern your access to and use of all websites, services, digital content, and products provided under these brands. By using our websites, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with any part of these Terms, please discontinue use of the site.

2. Who We Are

  • Williams Group Consultants provides consulting, writing assistance, author coaching, strategic brand development, and educational content.
     
  • Butterfly Typeface Publishing provides independent publishing services, including editing, formatting, illustration coordination, design management, ISBN support, and print-ready file creation.
     
  • IrisMWilliams.com showcases the author work, books, speaking engagements, and creative portfolio of Iris M. Williams.
     

Together, these entities offer a complete pathway for writers, readers, and creative professionals—supporting storytelling, personal growth, publishing, and brand development.

3. Permitted Use of the Website

You may use our websites for:

  • Learning about our services
     
  • Reading blog content or educational materials
     
  • Purchasing books, services, or consulting
     
  • Submitting inquiries or service requests
     
  • Accessing your author or client resources (when applicable)
     

You agree not to:

  • Copy, reproduce, or redistribute website content without permission
     
  • Sell or misuse any materials obtained from our sites
     
  • Upload viruses, spam, or harmful code
     
  • Interfere with site security or service performance
     
  • Use our brands to misrepresent a relationship or endorsement
     

4. Intellectual Property

All content—including text, images, graphics, logos, book covers, guides, templates, and downloadable files—is owned by Williams Group Consultants, Butterfly Typeface Publishing, or Iris M. Williams unless otherwise stated.

You may not use or reproduce any content without written permission.

Clients who pay for publishing or consulting services may receive rights specific to their project. Those rights will be outlined in their individual Service Agreement or Publishing Contract.

5. Service Policies

5.1 General Services

All consultations, editing, graphic design, publishing work, and coaching sessions must be:

  • Scheduled in advance
     
  • Paid in accordance with stated payment terms
     
  • Delivered digitally unless otherwise agreed
     

5.2 Publishing Services

Publishing services include management and coordination of editing, formatting, illustration, design, and file preparation.
Butterfly Typeface Publishing does not guarantee:

  • Book sales
     
  • Bestseller status
     
  • Distribution beyond what the author approves with platforms like Amazon, IngramSpark, or Lulu
    Authors are responsible for final approvals and verifying all information before publication.
     

5.3 Author Site (IrisMWilliams.com)

Purchases made through IMW (books, classes, speaking engagements, digital downloads) are final unless otherwise stated.

6. Payments & Refunds

6.1 Payments

Payments for services are due according to the payment schedule outlined in your invoice or contract.
We accept:

  • Debit/credit cards
     
  • PayPal
     
  • Invoice-based payments
     
  • Other approved merchant systems
     

6.2 Refunds

Due to the creative and time-based nature of consulting and publishing work, all service payments are non-refundable once work has begun.

 

Customized consulting, editing, or publishing services are not refundable.

See Refund Policy below for more information.

7. Client Responsibilities

Clients agree to:

  • Provide accurate information and materials
     
  • Meet deadlines for reviews, approvals, and submission of content
     
  • Maintain a respectful communication environment
     
  • Secure all permissions for third-party content they supply
     

Delays caused by the client may impact delivery timelines.

8. Privacy Policy Summary

We respect your privacy and protect your data.
We collect information when you:

  • Submit forms
     
  • Place orders
     
  • Sign up for newsletters
     
  • Download materials
     
  • Request services
     

Information may include:

  • Name, email, phone number
     
  • Payment information (processed securely via third-party platforms)
     
  • Manuscripts, files, or documents you upload
     

We do not sell or share your information with outside companies except when needed to:

  • Process payments
     
  • Fulfill services
     
  • Comply with legal obligations
     

You may request deletion of personal information at any time.

9. Website Content & Disclaimer

All content provided through our websites—blogs, guides, resources, coaching material—is for educational and informational purposes only.

We do not promise that:

  • The website will always operate error-free
     
  • Third-party platforms (Amazon, IngramSpark, etc.) will accept your files without issue
     
  • Book sales or brand growth will occur as a result of using our services
     

Your success depends on your own actions, market conditions, and external factors.

10. Third-Party Links

Our websites may include links to:

  • Retail book sites (Amazon, Barnes & Noble, etc.)
     
  • Social media platforms
     
  • Payment processors
     
  • Recommended tools
     

We are not responsible for third-party content, policies, or security.

11. Limitation of Liability

Williams Group Consultants, Butterfly Typeface Publishing, and IrisMWilliams.com are not liable for:

  • Loss of business, revenue, or opportunities
     
  • Delays caused by third-party vendors or platforms
     
  • Errors due to incomplete or inaccurate information provided by the client
     
  • Technical issues beyond our control
     

Your use of the site is at your own risk.

12. Changes to Terms

We may update the Terms and Privacy Policy at any time. Updates will be posted with a revised date. Continued use of the website constitutes acceptance of any changes.

13. Contact Information

For questions or concerns about these Terms or our policies, contact:

Williams Group Consultants
Email: ButterflyTypeface@gmail.com
Website: WilliamsGroupConsultants.info

Butterfly Typeface Publishing
Website: ButterflyTypeface.com

Iris M. Williams — Author
Website: IrisMWilliams.com

Return and Refund Policy

 

Last Updated: December 2025

At Williams Group Consultants (“WGC”), Butterfly Typeface Publishing (“BTP”), and IrisMWilliams.com (“IMW”), we take pride in delivering high-quality creative, consulting, and publishing services. Due to the customized and labor-intensive nature of our work, all sales of services, digital products, and customized deliverables are subject to the terms below.

1. GENERAL REFUND POLICY

All payments for consulting, writing, editing, publishing, design services, and digital products are non-refundable once work has begun, files have been created, or services have been delivered.

Because every project involves time, professional labor, creative development, and coordination with third-party vendors (such as illustrators, editors, and printers), refunds cannot be issued after any portion of the work has been performed.

2. SERVICE-BASED REFUNDS

2.1 Consulting, Coaching, Writing, and Strategy Sessions (WGC)

Refunds are not available for:

  • Completed consultations or sessions
     
  • Missed appointments
     
  • Partially completed sessions
     
  • Time spent reviewing files or preparing materials
     

If you need to reschedule, we will accommodate when possible if notified at least 24 hours in advance.

2.2 Editing, Formatting, Design & Publishing Services (BTP)

Because publishing involves multiple stages of professional work, refunds are not issued after a project has begun.

This includes:

  • Editing or proofreading work already completed
     
  • Formatting or layout in progress or completed
     
  • Cover design drafts or revisions
     
  • Illustration management, coordination, or purchased artwork
     
  • ISBN assignments
     
  • Print-ready file preparation
     
  • Upload assistance or guided self-publishing support
     

If a refund is requested before work begins

If no work has started, a partial refund may be issued minus administrative fees, typically up to 25% of the project total.

If work has already begun

No refunds are issued.
You will receive all completed files and materials prepared up to that point.

2.3 Custom Publishing Packages

Custom packages (editing + formatting + design + consulting + launch support) are non-refundable once:

  • Any portion of the project plan has been initiated
     
  • Any deliverable (even a draft) has been created
     
  • Any outsourced vendor (e.g., illustrator) has been contracted on your behalf
     

These packages are considered partially or fully delivered upon commencement of work.

2.4 Rush Fees

Rush or expedited services are 100% non-refundable, regardless of project stage.

3. DIGITAL PRODUCTS & DOWNLOADS

Refunds are not offered for:

  • E-books
     
  • Digital guides
     
  • Templates
     
  • Workbooks
     
  • Printables
     
  • Online classes or pre-recorded sessions
     

Digital products cannot be “returned,” and access is provided immediately upon purchase.

Exception:

If a digital file is defective or corrupted, we will provide a replacement copy at no cost.

4. BOOK SALES (IMW & BTP)

4.1 Books Purchased Through Third-Party Retailers

If you purchased a book from:

  • Amazon
     
  • Barnes & Noble
     
  • IngramSpark partners
     
  • Retail bookstores
     

Please follow their return and refund policies.

We do not control or process refunds for external retailers.

4.2 Books Purchased Directly Through Our Sites

Books purchased directly from IrisMWilliams.com, ButterflyTypeface.com, or at in-person events are non-refundable, unless:

  • The book arrived damaged
     
  • The wrong item was shipped
     

If damaged/incorrect:

We will:

  • Replace the item, or
     
  • Issue a store credit
     

Photos of damage or packaging may be required.

5. WORKSHOP, TRAINING, OR EVENT REGISTRATIONS

Refunds for workshops or private training are available only if requested at least 7 days before the event.

After that date:

  • No refunds are issued
     
  • Credit may be applied to a future workshop if approved by the organizer
     

6. PAYMENT DISPUTES & CHARGEBACKS

Submitting a chargeback for services already rendered is considered a violation of these Terms.

Upon a chargeback:

  • All ongoing work will stop immediately
     
  • All licensing, usage rights, and deliverables will be revoked
     
  • Outstanding balances become due in full
     
  • Legal action may be taken to recover losses
     

We encourage clients to resolve concerns directly with us before initiating disputes.

7. PROJECT CANCELLATION BY THE CLIENT

If you choose to cancel a project:

  • No refunds are issued for payments already made
     
  • You will receive all files created up to the cancellation date
     
  • Any outstanding invoices must still be paid
     

8. PROJECT CANCELLATION BY WGC OR BTP

In rare cases where we must cancel a project due to unforeseen circumstances:

  • A prorated refund may be issued
     
  • Or, the client may receive a credit toward another project
     

This does not apply in cases where cancellation is due to:

  • Client misconduct
     
  • Repeated delays
     
  • Failure to provide required materials
     
  • Nonpayment
     

9. NON-TRANSFERABLE PAYMENTS

Payments, deposits, and credits cannot be transferred to another individual, entity, or project unless approved in writing.

10. AGREEMENT

By purchasing services, digital products, books, or consultations from Williams Group Consultants, Butterfly Typeface Publishing, or IrisMWilliams.com, you acknowledge and agree to this Refund Policy.

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